Refund & Cancellation Policy

This policy covers Astrokun Premium, our one paid plan, currently priced at ₹49/week and billed through our payment partner, Razorpay, via UPI Autopay or another supported payment method.

1. How to Cancel Your Subscription

You can cancel in either of two independent ways:

• In the app, or by email: use the “Cancel subscription” option in your account, or email us at support@astrokun.in. Your request is reviewed within 24 hours, your account shows a “cancellation in progress” status, your Premium access continues until the end of your current paid billing period, and no further charges are made after that.
• Directly from your UPI app: independently of the above, you can view, pause, or cancel the underlying UPI Autopay mandate at any time directly from your own UPI app (such as Google Pay, PhonePe, Paytm, or BHIM) — this is always your right under NPCI’s UPI Autopay framework, regardless of what Astrokun’s own app supports.

Note that cancelling only the UPI-side mandate stops future debits at the bank/NPCI level, but does not by itself update your in-app subscription status — that only updates once we process your cancellation request or Razorpay notifies us of the change. For the fastest, cleanest result, we recommend doing both.

2. What’s Refundable

We will refund a charge that was:

• a duplicate or erroneous charge caused by a technical error;
• an unauthorised charge on your account; or
• a charge made after a cancellation request we had already confirmed.

3. What’s Not Refundable

Once your Premium access for the current billing period has been made available, that period’s charge is not refundable simply because you did not use the Service during that time. We do not offer partial or pro-rated refunds for unused days within an already-active billing period.

4. How to Request a Refund

Email support@astrokun.in or visit our Contact Us page with your registered email and the reason for your request. We review every request within 24 hours. If approved, Razorpay processes the actual refund to your original payment method, subject to Razorpay’s and your bank or UPI app’s own standard processing timelines.

5. Pre-Debit Notifications

Where a UPI Autopay mandate is used, an advance notification is sent before each renewal charge, consistent with NPCI’s e-mandate framework, so you always know before you’re charged again.

6. Contact

For any cancellation or refund questions, reach us at support@astrokun.in or via our Contact Us page.